Looking for IT Helpdesk - Bilingual Korean - Kokomo, IN > 구인/구직

Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to robert@geopaqlogic.com

or contact me directly at 714-694-7129. I look forward to discussing how this role could be the next great step in your career.

Job Title: Junior IT Helpdesk

Work location: 2531 Touby Pike, Kokomo, IN 46901

Duration: 1 year

8am – 5pm working hours

Bilingual Korean

[Primary responsibilities]

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment

• Logging, categorizing and acting all incoming ticket activity in the Helpdesk Ticketing system

• Following up on any outstanding issues with customers regarding status and closure of incidents/requests

• Troubleshooting and resolving hardware, software and network problems

• Document procedures, FAQs, and inventory of assets

• Able to isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.

• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT

• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction

• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities 

• Company Security program administrator

• Company VPN administrator

• Company IT policy and application form creation

• VIP support, Business travelers support

• IT server room cleanup and follow up all kind of issue in IT room

• Network issue checkup and cooperation with Network team

• File server issue checkup and cooperation with Server team

• PC and laptop repair and software issue solving skills

• Security application management

• Windows and printer issue solving skills

• Server and Network basic knowledge

[Qualifications]

• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory

• Excellent problem-solving, communication and interpersonal skills

• Ability to prioritize and organize work to meet defined SLA’s

• Android mobile in corporation experience is a plus

• Strong understanding of server or network basic skills

[Requirements]

• Bachelor's degree preferred with at least 1+ years of Corporate Tech Support experience, 

• Must be willing to travel up to 10% of time

• 8am – 5pm working hours

• Sometime, Need to work at night and Saturday and Sunday If it is required