IT Specialist @ Mountain View, CA 94043 - Urgent Hiring > 구인/구직

Hi,

Hope you are doing well!

Exclusively hiring for below position. If you are interested, please share Resume at john@geopaqlogic.com OR you can reach me at 714-694-7107

Position: Senior IT Operations Specialist

Work Location: 645 Clyde Ave., Mountain View, CA 94043 (Onsite)

Contract Duration: 1+ Year

Rate: $40 to $60 Per Hour on W2 + Basic Health Insurance + 5 Paid Sick Leave

Note: Must be able to speak English/Korean bilingual

Requirements:

·          Korean speaking Bilingual

·          Has previous experience in enterprise IT and a solid understanding of business culture

·          Proficiency in writing reports for management and presenting them.

·          Create weekly and monthly reports for management and customers and present them.

·          Identify root causes of issues and communicate effectively with management and customers.

·          Experience in supporting Windows 11 and Mac OS 

Job Description:

·         Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

·         Act as an escalation point for all IT requests and incidents.

·         Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.

·         Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.

·         Responsible for daily ticket analysis and developing strategies for improvement

·         Monitor all IT communication channels on Slack, MS Teams, and email

·         Responsible for participating in escalation calls as needed

Thanks!

John