PromiseOne Bank에서 CSR, Service Manager 채용합니다 > 구인/구직

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PromiseOne Bank is a leading community bank that provides quality financial services to diverse communities and populations. As a locally-oriented commercial bank, we provide a wide range of products and services to meet the diverse needs of our customers, including small business loans, commercial loans, mortgage loans, and customary banking services such as deposit products. By helping customers achieve financial success through customer-oriented services, we are actively contributing to economic growth within the community. Starting with our main branch in Gwinnett County, Georgia, we are expanding our geographic footprint with the opening of several additional full-service locations in Georgia, New York, Texas, and Virginia. We also have loan production offices (LPO) in Texas and Pennsylvania. With our most recent expansion, we now have a new business loan center in New York. 

If you are interested in working with us, please email your resume to Career@promiseone.bank 

PromiseOne Bank is an Equal Opportunity Employer.

1. Customer Service Representative (CSR)- Johns Creek, GA

[Job Overview]

Responsible for opening new accounts and supporting the bank’s goals through good customer service, maintain

quality relations with existing accounts, and resolving any issues for existing customers.

[Essential Duties]

• Greet customers, answer phone and resolve problems in person and over the phone
• Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner
• Build/maintain quality relations with customers and increase the account volume on a consistent basis
• Open, Close, and Maintain Customer Accounts
• Review daily reports (NSF, Non-post, Stop payment, CD, Holds, etc.)
• Perform incoming and outgoing wire transfers
• Cross-selling products and services
• Monthly reconciliation (Happy Savings Account ACH Payment)
• Back-up teller as needed

[Requirements/Qualifications]

• High school diploma or equivalent
• Minimum of 2 years banking experience and previous teller experience is a must
• Product knowledge
• Bank regulation knowledge
• Excellent verbal, written, and interpersonal skills
• Excellent team-player/Self-motivated/Detail oriented
• Must be willing to work Saturdays
• Must be fluent in English and bi-lingual in Korean/English is preferred

2. Service Manager- Sugarloaf, GA

[Job Overview]

The Service Manager position assists the Branch Manager with the overall day-to-day operations of the deposit area of the bank and customer account service activity at the branch; develop customer relationships through service and assist branch to develop new deposit relationships. The position should provide effective leadership and management of continuous improvement disciplines for all applicable products and services supporting processes and procedures which will provide. This position also is responsible for containing deposit, check, and ATM/debit fraud through the use of automation and monitoring programs.

[Essential Duties]

• Works closely with the branch manager to develop and drive commitments and behaviors
• Building relationships with consumer and business customers
• Achieving operational excellence at all times
• Maintain thorough and current knowledge of all federal, state, and local regulations
• Serve as the liaison between the branch and various departments
• Assists in resolving customer problems beyond the supervisory level in all operational areas

[Requirements/Qualifications]

• High school diploma or equivalent
• Minimum of 3 years banking experience with Previous teller experience
• Product knowledge
• Bank regulation knowledge
• Excellent verbal, written, and interpersonal skills
• Excellent team-player / Self-motivated / Detail oriented
• Must be fluent in English and bi-lingual in Korean/English is preferred