[Hyundai GLOVIS] Freight Forwarding Analyst, 3PL Freight Forwarding - Bilingual > 구인/구직/과외

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Please send resume to
jji@glovisusa.com ; sjkim@glovisusa.com

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.


Summary
This position is mainly responsible for customer service and monitoring inbound/outbound shipment traffic regarding transportation of auto parts into US manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) with container moves.


Responsibilities
• Provide In/Outbound Operation Services
  • Monitor ocean inbound schedules, services, and update vendors of any documentation issues
  • Provide status updates for customers

• Daily Coordination of Customer Inquiries
  • Daily coordination with customers & inquiries
  • Provide exceptional customer service
  • Monitor and support container moves
  • Manage/control with operations, customers, and truckers to minimize unnecessary costs
  • Update Genisys system container history

• Manage Demurrage/Detention/Chassis Charge to Minimize Cost for the Customers
  • According to contracted free time, monitor/alert Customers of upcoming charges
  • Ensure all charges are billed correctly, including detention/demurrage/pre-pull/port open charges

• Daily Monitoring of Urgent Container Moves
  • Monitor inbound containers for timely release and provide status updates
  • If necessary, late gate open for the port and follow up until the container arrives at the final destination

• Customer Service
  • Prepare required documents including commercial invoices, etc. as requested by the Customer
  • Maintain a positive, empathetic, and professional attitude toward Customers at all times
  • Respond promptly to customer inquiries
  • Communicate with Customers through various channels


Qualifications
• Excellent written and verbal communication skills in English and Korean are required
• Proficient computer skills required
• Intermediate-level of Microsoft Excel is required
• Experience with Microsoft Office Suite – Word, Outlook, PowerPoint is highly preferred
• Problem-solving and critical thinking ability required
• Must be detail oriented
• Preferred self-started that can operate under minimal supervision


Education & Experience
• High School Diploma/G.E.D is required
• Bachelor's Degree is preferred
• 1 – 3 years of related experience is required
• Experience in Freight Forwarding, Logistics, and/or Supply Chain Management is preferred


Physical Requirements
• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 15lbs
• Carry up to 15lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.


Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment with low-level noise exposure.
• The position is based out of the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.