구인 Urgent Need - IT Technical Support - Bilingual Korean - Plano, TX 7502…
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Dear Candidate,
I hope you are doing well.
If you are interested in exploring this opportunity further, please feel free to send your resume to robert@geopaqlogic.com
or contact me directly at 714-694-7129. I look forward to discussing how this role could be the next great step in your career.
Job Title: IT Technical Support (Tier 2)
Work location: 6625 Excellence Way Plano, TX 75023
Duration: 1 year
Overview:
We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (eg, SCCM, Remote Desktop, etc.).
• Strong problem-solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
• VDI support experience is a plus.
• MacOS support experience is a plus.
• Working knowledge of ITIL practices is a plus.
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