Exciting Opportunity – IT Support Technician (Bilingual Korean) – Plano, TX 75023 > 구인/구직

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 Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to Eric@geopaqlogic.com or contact me directly at 209-508-9079. I look forward to discussing how this role could be the next great step in your career.

Job Title: IT Support Technician

Location: Plano, TX 75023

Duration: 1 Year of Contract

Key Responsibilities:

Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.

Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).

Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.

Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.

Perform user onboarding/offboarding and manage access rights through AD and other systems.

Provide on-site & off-hour VIP Support for Executives and other urgent cases.

Maintain accurate records of issues and resolutions using the service management system (eg, Zendesk, etc.).

Assist with software deployment, patching, and system updates.

Identify recurring issues and recommend long-term solutions or process improvements.

Ensure compliance with IT security policies and procedures.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

5+ years of hands-on experience in an IT support role in an enterprise environment.

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).

Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.

Familiarity with remote support tools (eg, SCCM, Remote Desktop, etc.).

Strong problem-solving and communication skills, both written and verbal.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.

VDI support experience is a plus.

MacOS support experience is a plus.

Working knowledge of ITIL practices is a plus