Urgent Need - IT Technical Support - Bilingual Korean - Plano, TX 75023 > 구인/구직

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Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to robert@geopaqlogic.com

or contact me directly at 714-694-7129. I look forward to discussing how this role could be the next great step in your career. 

Job Title: IT Technical Support (Tier 2)

Work location: 6625 Excellence Way Plano, TX 75023

Duration: 1 year

Overview:

We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 5+ years of hands-on experience in an IT support role in an enterprise environment.

• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).

• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.

• Familiarity with remote support tools (eg, SCCM, Remote Desktop, etc.).

• Strong problem-solving and communication skills, both written and verbal.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.

• VDI support experience is a plus.

• MacOS support experience is a plus.

• Working knowledge of ITIL practices is a plus.