둘루스에 위치한 소네스타 호텔에서 풀타임 프론트데스크 직원을 모집합니다-영어/한국어 이중언어 가능자 우선 채용 > 구인/구직/과외

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호텔 매니저 부탁으로 글 올립니다.
둘루스에 위치한 소네스타 심플리 호텔에서 풀타임 프론트데스크 직원을 모집합니다.
영어는 완벽하실 필요는 없지만 의사소통 가능하셔야 하고 지원 방법 및 상세 사항은 아래 참고 부탁 드려요..(현재 많은 고객분이 한인이라서 가급적 한국어를 할수 있는 분을 찾고 있습니다)
추가로 궁금하신 사항이 있으신 분은 아래 담당자에게 연락하셔서 문의 하시기 바랍니다. (미국인으로 영어로 문의 부탁 드려요)
ALEX MENDOZA
ALEXIS.MENDOZA@sonesta.com

- Shifts include 7am - 3pm, 3pm-11 pm & 11pm - 7am, scheduling etc

To apply :
Sonesta.com -> Bottom of page, Careers -> Search for current jobs -> Filter work state to GA -> Scroll and look for position which will be "Guest Service Agent - Full time" at Sonesta Simply Suites Atlanta Gwinnett Place


Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.  The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.  The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location.  Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.