** 제일IC은행에서 CSR(Suwanee, GA)을 구합니다. ** > 구인/구직

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First IC Bank is seeking a new team member for the Suwanee location! We are a fast growing, local community bank serving the community for past 24 years! We are looking for another caring individual to join our team!

***Highly competitive Benefits Package! Employer sponsored Medical, Dental, Vision Insurance, Life Insurance, Short & Long Term Disability and 401K with a 100% employer match up to 6%! ***

**PLEASE SUBMIT YOUR RESUME TO hr@firsticbank.com**
Email Subject: Resume_CSR(Suwanee Branch)


First IC Bank Customer Service Representatives are responsible for providing a positive customer experience that leads to improved satisfaction and sales. CSR's process transactions accurately and efficiently while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with First IC Bank.

PRIMARY DUTIES:
• Check System Report
• Report for COD balance
• Wire transfer
• Overdraft close (send letters/OD close/Chex System)
• Send notices for CD renewal, SDB payment, ACH confirmation, stop payment, etc.
• Input unauthorized POS transactions into Concord System, fax, file, follow and give temporary credit to customer, if POS was credited to the customer, finalize
• Open and close Jumbo CDs
• Balance EE bonds
• Check Retirement Reporting Module for any exceptions
• Check Money Access Fraud Alert Report
• Order starter sets from Harland
• Collections
• Notarize documents
• Send interest to GA Bar Foundation
• Dormant account review and management
• Interest checks administration – back-up
• Operation of SDB account: Past-due safe deposit box report review; reconcile safe deposit box key deposit account; file safe deposit box customer files
• Operation of return item: Process return items and send out notice letters; receive large return notices and place holds; contact customers regarding large return and return items
• Business analysis charge

PREFERRED SKILLS/EXPERIENCE:
• High school diploma or GED
• Bilingual in Chinese/Korean and English
• Two (2) plus years banking experience
• Superior Customer service skills
• General Math skills
• Detail orientated and able to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear, and consistent


Job Type: Full-time