기술 지원 및 고객 서비스를 제공할 수 있는 경력직 IT 헬프 데스크를 구인 중에 있습니다. > 구인/구직/과외

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안녕하세요.

당사는  IT  Service 업체로서  기술 지원 및 고객 서비스를 제공할 수 있는 경력직 IT 헬프데스크를 구인 중에 있습니다.

Responsibilities:

● IT Helpdesk management and daily operations (HR and communication with client’s IT department)
● IT asset management (hardware, software, etc.)
● Establishment of PC deployment policy
● Microsoft 365 management (License, Azure AD, Intune, MAM, Autopilot, etc.)
● Security Program policy management
● Video conferencing (Cisco) troubleshooting
● Managing and effectively addressing customer/end-user inquiries, while providing a satisfactory resolution in a timely and professional manner
● Ensure compliance with company policies and procedures related to IT security and access controls
 

Qualifications:

● Korean-English bilingual required
● Bachelor’s degree in computer science or related field, or equivalent experience
● At least 2 years of experience as a Helpdesk Manager ­or 5+ years of experience providing technical support in a corporate environment
● Strong knowledge of IT asset management, including Microsoft 365
● Previous experience supporting antivirus and anti-malware applications or equivalent combination of education and experience
● Strong interpersonal skills with a proven ability to interact with both technical and business team members at all levels within an organization
● Strong problem-solving and analytical skills
 
Benefits:

● PTO (or Sick Days)
● 401K Plan
● Insurance (Medical, Dental, Vision) + AD&D, Life Insurance

근무지: Covington / GA

연봉:  전 직장 대비 상향 조정 기본

연락처: hr@jobguideusa.com