구인 Sr. Client Manager –Marsh McLennan Agency
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Job Classification
o Business Title: Sr. Client Manager
o Line of Business/Department: Business Insurance
o Location: Newnan, GA / Alpharetta, Atlanta, GA / West Point, GA
o Job Family Group: Account Management
o Job Family: Client & Customer Services
o FLSA Status: Exempt
Job Summary & Purpose
o The main goal and function of a Business Insurance Senior Client Manager is to assist the production team in the production and service of new and existing accounts. You will be part of a cohesive team supporting an established book of business consisting of both large and complex middle market accounts. This role would be actively involved in the coordination of client management, strategic planning and marketing for these clients.
Job Responsibilities
o Working knowledge of Agency Management System to include navigation and delegation of tasks to team members
o Initial rate negotiations for renewal and competitive quotes.
o Organizes responses and presents to Client Team / Producer for review.
o Understands when to escalate complex negotiations to Client Team / Producer for assistance
o Actively directing/managing Client Team on strategy, client deliverables, and meeting client expectations (including proposals, stewardship, meetings, special projects etc.).
o Proactive: In concurrence with Client Team, develops positive working client relationships.
o Capable of communicating with various leadership levels of client organizational structure (i.e. Office Manager, Controller, Safety Director, CEO, CCO, CFO).
o Informs Client Team of any significant changes relating to the client or the carrier.
o In conjunction with Producer, leads Client Team in renewal strategy meetings.
o Takes action on executing or delegating deliverables to Client Team and managing task completion.
o Takes initiative in assisting other Sr. CM's during high volume times as needed.
o Prepares client presentations to include developing meeting agendas.
o Attends, and as directed by Producer, leads portions of the client meeting
o Advanced understanding of available tools (Reference Connect, Playbook, MMA U)
o Coordinates with the client team and Subject Matter Experts for resources where applicable (Loss Control, Communications, Claims, etc.)
o Intermediate understanding of advanced tools (Loss Forecaster, CAT Modeling, Mod Master)
o Provides New Business and Renewal Support based on the following tasks:
o Participates in New Business Proposal Presentation, at the direction of the Producer
o Participates in internal and / or external Renewal Strategy Meetings
o Performs Renewal Exposure Analysis
o Sends Submissions to Market or Rates Online
o Performs Non-Admitted Carrier Due Diligence in accordance with state rules
o Performs Premium, Rate and Coverage Comparisons
o Negotiates with Markets
o Generates / updates Fee Agreement
o Finalizes Proposal and presents to client
o Send Bind Order to Carrier
o Receives Binder from Carrier and transmits MMA Binder to Client
o Performs Renewal Premium Allocation
Job Responsibilities
o Provides General Service Support based on the following tasks:
o Orders Endorsements / Coverage Changes to Carrier
o Performs Audit Reviews and addresses discrepancies
o Provides complex Contract Review
Qualifications
o 5-7 years prior experience
o Bachelor's Degree or Equivalent Work Experience Required
o Advanced Degree (RMIN, Finance, Accounting) experience a plus
o Advanced Designation Preferred (CIC, CRM, ARM, CPCU)
o Manages a book of business at the direction and under guidance of the Client Team or Sales Collaboration with medium complexity and integrated specialization
o Core Strengths: Advanced proficiency in managing a book of business through annual life cycle to include new business, customer service, renewal strategy, delegating to junior team members
o Additional Core Strengths: Accommodation, Assertiveness, Critical Thinking, Empathy, Flexibility, Idea Orientation, Sociability, Team leadership in conjunction with Producer and / or Client Executive
o Advanced application of prioritization & organizational skills
o Advanced project management including delegation
o Strong carrier relationships with field reps, marketing, and underwriting
o Extensive knowledge of products/lines and marketing techniques.
o Ability to convey how products are utilized and administered to clients and team members.
o Up to date with current trends, regulations, etc.
o Advanced application of tools & resources
o Expert application in Microsoft Office Products (Outlook, Word, and PowerPoint) and advanced proficiency in Excel
o Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability
Licenses and Certifications
o Property Casualty Resident’s License Required
o Annual CE Requirement
* If you are interested in this position, please send your resume to James.Oh@MarshMMA.com.
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