Loyal Trust Bank (Johns Creek, GA) > 구인/구직

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Universal Banker

Loyal Trust Bank • Johns Creek, GA (On-site)

About the Job

Role Description

Loyal Trust Bank is seeking a dynamic and customer-focused Universal Banker to join our team. This role combines responsibilities from traditional banking roles, including teller, customer service, and sales, to provide a seamless and personalized banking experience for our clients.

The Universal Banker will serve as a primary point of contact for customers, handling a wide range of transactions, addressing inquiries, and promoting banking products and services to meet client needs.

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Key Responsibilities

Customer Service Excellence

* Greet customers warmly, assess their needs, and provide tailored solutions.
* Ensure a positive and professional banking experience.

Transaction Processing

* Accurately process a variety of transactions, including deposits, withdrawals, loan payments, and check cashing.
* Adhere to bank policies and procedures.

Product Sales and Referrals

* Proactively identify opportunities to cross-sell banking products and services.
* Promote savings accounts, loans, credit cards, and digital banking solutions.
* Support branch sales goals through referrals and relationship building.

Account Management

* Assist customers with account openings, closings, and maintenance.
* Ensure compliance with regulatory requirements and bank policies.

Problem Resolution

* Address and resolve customer inquiries or issues promptly.
* Escalate complex matters to the appropriate personnel when necessary.

Cash Handling

* Perform daily balancing and cash management duties.
* Follow security protocols for cash and negotiable instruments.

Relationship Building

* Build and maintain strong relationships with clients.
* Foster customer loyalty and trust in Loyal Trust Bank’s services.

Compliance and Risk Management

* Adhere to all banking regulations, policies, and procedures.
* Comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

Team Collaboration

* Work closely with branch team members to achieve branch goals.
* Contribute to a positive and collaborative work environment.

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Qualifications

Education

* High school diploma or equivalent required.
* Associate’s degree or Bachelor’s degree in Finance, Business, or a related field preferred.

Experience

* Minimum 1–2 years of experience in banking, retail, or customer service.
* Prior teller or sales experience is a plus.

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Skills

* Strong interpersonal and communication skills to interact effectively with diverse customers.
* Proficiency in basic computer applications and banking software.
* Excellent sales and relationship-building abilities.
* Attention to detail and accuracy in handling financial transactions.
* Ability to multitask in a fast-paced environment.
* Korean and/or Chinese language skills preferred.
* Flexibility to work branch hours, including weekends and evenings, as needed.

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Physical Requirements

* Ability to stand for extended periods.
* Ability to lift up to 25 pounds (e.g., coin bags or cash boxes).
* Comfortable with frequent interaction with customers in a professional setting.

Additional Requirement

* High School Diploma Required

Location: Johns Creek, Georgia
Company: Loyal Trust Bank
Position Type: On-site, Full-Time
Email: career@loyaltrustbank.com